Terms of service

Terms of Service

Welcome to Alvatorre Creative! By accessing or using our website or purchasing our products, you agree to comply with these Terms of Service ("Terms")

 

1. Orders and Payments:

  • By placing an order through our website, you agree to provide accurate and complete information.
  • We accept major credit cards and other payment methods as indicated on our website.

2. Shipping and Delivery:

  • We strive to ship orders promptly within the timeframe specified at checkout. However, shipping times may vary depending on location and other factors beyond our control.
  • Shipping costs and delivery estimates are provided during the checkout process.
  • We are not responsible for delays, damages, or lost shipments caused by shipping carriers or unforeseen circumstances.

3. Returns and Refunds:

  • We want you to be satisfied with your purchase. If you are not completely satisfied, please contact us at contact@alvatorrecreative.com within 14 days of receiving your order to request a return or refund.
  • Returned items must be unused, in their original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer unless the return is due to our error.
  • Refunds will be issued to the original payment method within 7 days of receiving the returned items.

4. Product Use and Safety:

  • Our candles are intended for use as directed. Always follow the safety instructions provided with our products.
  • Keep candles away from flammable materials, children, and pets. Never leave burning candles unattended.
  • Use caution when handling lit candles and extinguish them properly after each use.

5. Intellectual Property:

  • All content on our website, including images, text, logos, and trademarks, is the property of AlvatorreCreative and protected by copyright and other intellectual property laws.
  • You may not reproduce, distribute, or use any content from our website without our express written permission.

6. Governing Law:

  • These Terms of Service are governed by the laws of California, without regard to its conflict of laws principles.
  • Any disputes arising from or relating to these Terms or your use of our website or products will be resolved exclusively in the courts of Los Angeles, California.

7. Changes to Terms:

  • We reserve the right to update or modify these Terms at any time without prior notice.
  • By continuing to access or use our website or purchase our products after any changes to these Terms, you agree to be bound by the revised Terms.

 

ADDITIONALLY, THROUGH THE PURCHASE AND UTILIZATION OF THIS PRODUCT, YOU ACKNOWLEDGE AND CONSENT TO INDEMNIFY AND ABSOLVE ALVATORRECREATIVE FROM ANY LIABILITY PERTAINING TO INCIDENTAL OR CONSEQUENTIAL DAMAGES, THIRD-PARTY CLAIMS AGAINST THEIR PROPERTY, AND ANY OTHER LIABILITIES STEMMING FROM THE APPLICATION OR USE OF SAID PRODUCT. MOREOVER, ALVATORRECREATIVE BEARS NO RESPONSIBILITY FOR DAMAGES RESULTING FROM THE MISUSE OF ITS PRODUCTS OR ANY INCIDENTS DIRECTLY OR INDIRECTLY ASSOCIATED WITH CANDLE BURNING.

 

If you have any questions or concerns about these Terms of Service, please contact us at contact@alvatorrecreative.com